OneCause Honored as Best Small Contact Center at 2025 CCW Excellence Awards
The Fundraising Software Company Earned Top Honors for Exceptional Customer Support to Nonprofits
OneCause, a leading provider of event and online fundraising solutions, has been named the “Best Small Contact Center (1-99 Seats)” at the 2025 Customer Contact Week (CCW) Excellence Awards. This prestigious recognition highlights the OneCause support team’s commitment to driving operational innovation and delivering outstanding customer experiences for the nonprofits they serve.
“OneCause is proud to be recognized by CCW for our dedication to providing exceptional customer service,” said Steve Johns, chief executive officer of OneCause. “Great technology is only as powerful as the people behind it, and this award reflects our team’s strong commitment to delivering prompt, reliable, and results-driven service to our nonprofit customers. Our team’s personalized, multi-channel support saves nonprofits time and empowers them to advance their missions with confidence.”
The OneCause customer support team serves thousands of nonprofits in the United States and Canada, providing support via phone, email, SMS, live chat, and a dynamic help center. In 2024, the team implemented AI-driven chat technology to offer 24/7 support. Their attention to detail and dedication to continuous improvement resulted in a 97% customer satisfaction score and helped nonprofits run more than 16,000 successful fundraising events and campaigns last year.
The CCW Excellence Awards are among the most respected honors in the customer contact industry, recognizing organizations that set new standards for customer service and operational excellence. The win by OneCause underscores their ongoing commitment to innovation in customer experience and the advancement of the nonprofit sector.
About OneCause
OneCause is driving the future of fundraising with easy-to-use digital fundraising solutions that help nonprofits improve the giving experience and raise more money. OneCause builds technology that optimizes everyday generosity, making it easier for nonprofit organizations to fundraise and for nonprofit supporters to give. Since 2008, OneCause has helped over 14,000 nonprofits in the United States and Canada raise $8 billion for their missions. OneCause is committed to driving innovation in the charitable sector, bringing together nonprofit professionals across the world for the annual Raise Conference to exchange ideas that further fundraising. For more information, visit www.onecause.com or follow us on LinkedIn, X, Instagram, and Facebook.
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