Support & Services

When you partner with OneCause, you gain the support of 450+ fundraising professionals.

Support and Consulting

Need help? With our friendly live support team and consultants, there’s no question too large or small.

  • Receive guidance on using our intuitive software
  • Call, chat or email with live support, M-F
  • Ask day-to-day product questions
  • Easy access to knowledgebase, tutorials, and FAQs
  • Take advantage of OneCause University and Collaborative Learning Sessions

Customer Success

Looking for some guidance? Your dedicated customer success manager will ensure you get the most out of your software.

  • Provide initial partner and strategy orientation
  • Share new opportunities, tips and trends
  • Enable you with relevant content
  • Conduct monthly fundraising webinars
OneCause Support has been fantastic. They are so fast in answering questions and always get right to the point of what I'm needing.
Restoration Place Counseling
Cindy Mondello, MA, LPC, Executive Director

Professional Services

Searching for an online experience to WOW your audience? Our Professional Services team is here to help enhance your fundraising.

  • Create truly unique event websites
  • Develop dynamic Scoreboards
  • Set up customized URLs
  • Generate additional custom reports

Onsite and Virtual
Event Teams

In need of extra assistance? Our teams provide unparalleled service to ensure a seamless event.

  • Train staff on how to use technology
  • Assist with last minute event changes
  • Answer guest and staff questions
  • Provide instant updates on fundraising proceeds
  • Monitor all technical systems