Support & Services
When you partner with OneCause, you gain the support of 450+ fundraising professionals.
Support and Consulting
Need help? With our friendly live support team and consultants, there’s no question too large or small.
- Receive guidance on using our intuitive software
- Call, chat or email with live support, M-F
- Ask day-to-day product questions
- Easy access to knowledgebase, tutorials, and FAQs
- Take advantage of OneCause University and Collaborative Learning Sessions
Customer Success
Looking for some guidance? Your customer success manager will ensure you get the most out of your software.
- Provide initial partner and strategy orientation
- Share new opportunities, tips and trends
- Enable you with relevant content
- Conduct monthly fundraising webinars
OneCause Support has been fantastic. They are so fast in answering questions and always get right to the point of what I'm needing.
Professional Services
Searching for an online experience to WOW your audience? Our Professional Services team is here to help enhance your fundraising.
- Create truly unique event websites
- Develop dynamic Scoreboards
- Set up customized URLs
- Generate additional custom reports
Onsite and Virtual
Event Teams
In need of extra assistance? Our teams provide unparalleled service to ensure a seamless event.
- Train staff on how to use technology
- Assist with last minute event changes
- Answer guest and staff questions
- Provide instant updates on fundraising proceeds
- Monitor all technical systems