Support & Services
When you partner with OneCause, you gain the support of 450+ fundraising professionals.
Support and Consulting
Need help? With our friendly live support team and consultants, there’s no question too large or small.
- Receive guidance on using our intuitive software
- Call, chat or email with live support, M-F
- Ask day-to-day product questions
- Easy access to knowledgebase, tutorials, and FAQs
- Take advantage of OneCause University and Collaborative Learning Sessions
Looking for some guidance? Your dedicated customer success manager will ensure you get the most out of your software.
- Provide initial partner and strategy orientation
- Share new opportunities, tips and trends
- Enable you with relevant content
- Conduct monthly fundraising webinars
Searching for an online experience to WOW your audience? Our Professional Services team is here to help enhance your fundraising.
- Create truly unique event websites
- Develop dynamic Scoreboards
- Set up customized URLs
- Generate additional custom reports
Onsite and Virtual
In need of extra assistance? Our teams provide unparalleled service to ensure a seamless event.
- Train staff on how to use technology
- Assist with last minute event changes
- Answer guest and staff questions
- Provide instant updates on fundraising proceeds
- Monitor all technical systems