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Support & Services

We Champion You

Maximize Your Technology

When you partner with OneCause, you gain the support of more than 450 fundraising professionals.

Quote Mark

OneCause Support has been fantastic. They are so fast in answering questions and always get right to the point of what I'm needing.

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Cindy Mondello, MA, LPC, Executive Director
Restoration Place Counseling, Greensboro, NC

Support staff with all of their hands in a cricle
PASSION

Support and Consulting

Need help? With our friendly live support team and consultants, there’s no question too large or small.

  • Receive guidance on using our intuitive software
  • Call, chat or email live support 12 hours a day, M-F
  • Ask day-to-day product questions
  • Easy access to knowledgebase, tutorials, and FAQs
  • Take advantage of OneCause University and Collaborative Learning Sessions

OneCause event staff at a fundraising event

Customer Success

Looking for some guidance? Your dedicated customer success manager will ensure you get the most out of your software.

  • Provide initial partner and strategy orientation
  • Share new opportunities, tips and trends
  • Enable you with relevant content
  • Conduct monthly fundraising webinars

Professional Services

Searching for an online experience to WOW your audience? Our Professional Services team is here to help enhance your fundraising.

  • Create truly unique Giving Center websites
  • Develop dynamic Scoreboards
  • Set up customized URLs
  • Generate additional custom reports

Ballroom of donors at an event fundraiser

Two OneCause onsite event managers at a charity fundraiser

Onsite Event Team

In need of extra assistance? Our onsite teams provide unparalleled service to ensure a seamless event.

  • Train staff on how to use Mobile Bidding
  • Assist with last minute auction changes
  • Answer guest and staff questions
  • Provide instant updates on auction proceeds
  • Monitor all technical systems