Support & Staffing Services

We champion you.

When you partner with OneCause, you gain the support of more than 250 fundraising professionals.

Support

Need help? With our friendly live support team, there’s no question too large or small.

Receive guidance on using our intuitive software
Call, chat or email live support 12 hours a day, M-F
Ask day-to-day product questions
Easy access to knowledge base, tutorials & FAQs
Take advantage of our training university

Client Success

Looking for some guidance? Your dedicated client success manager will ensure you get the most out of your software.

Provide initial partner and strategy orientation
Share new opportunities, tips and trends
Enable you with relevant content
Conduct monthly fundraising webinars

OneCause Support has been fantastic. They are so fast in answering questions and always get right to the point of what I’m needing.

– Cindy Mondello, MA, LPC, Executive Director, Restoration Place Counseling, Greensboro, NC

Professional Services

Searching for an online experience to WOW your audience? Our Professional Services team is here to help enhance your fundraising.

Create truly unique Giving Center websites
Develop dynamic Scoreboards
Set up customized URLs
Generate additional custom reports

Onsite Event Team

In need of extra assistance? Our onsite teams provide unparalleled service to ensure a seamless BidPal Mobile Bidding event.

Train staff on how to use BidPal Mobile Bidding
Assist with last minute auction changes
Answer guests & staff questions
Provide instant updates on auction proceeds
Monitor all technical systems

I have had nothing but positive experiences with every OneCause employee that I have worked with. They are kind, helpful and knowledgeable… During our event, I had no worries at all about stepping away from our check-in area. I had complete confidence that our OneCause team could handle any issues that might arise.

– Leah Thornton, Membership & Annual Giving Manager, Thinkery Austin, Austin, TX