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Support & Staffing Services

We champion you.

When you partner with OneCause, you gain the support of more than 250 fundraising professionals.


Need help? With our friendly live support team, there’s no question too large or small.

  • Receive guidance on using our intuitive software
  • Call, chat or email live support 12 hours a day, M-F
  • Ask day-to-day product questions
  • Easy access to knowledge base, tutorials & FAQs
  • Take advantage of our training university

 Client Success

Looking for some guidance? Your dedicated client success manager will ensure you get the most out of your software.

  • Provide initial partner and strategy orientation
  • Share new opportunities, tips and trends
  • Enable you with relevant content
  • Conduct monthly fundraising webinars

OneCause Support has been fantastic. They are so fast in answering questions and always get right to the point of what I’m needing.

– Cindy Mondello, MA, LPC, Executive Director, Restoration Place Counseling, Greensboro, NC
Custom OneCause Scoreboard used with mobile bidding appeal

Professional Services

Searching for an online experience to WOW your audience? Our Professional Services team is here to help enhance your fundraising.

  • Create truly unique Giving Center websites
  • Develop dynamic Scoreboards
  • Set up customized URLs
  • Generate additional custom reports

 Onsite Event Team

In need of extra assistance? Our onsite teams provide unparalleled service to ensure a seamless BidPal Mobile Bidding event.

  • Train staff on how to use BidPal Mobile Bidding
  • Assist with last minute auction changes
  • Answer guests & staff questions
  • Provide instant updates on auction proceeds
  • Monitor all technical systems
OneCause Support Staff

I have had nothing but positive experiences with every OneCause employee that I have worked with. They are kind, helpful and knowledgeable… During our event, I had no worries at all about stepping away from our check-in area. I had complete confidence that our OneCause team could handle any issues that might arise.  

– Leah Thornton, Membership & Annual Giving Manager, Thinkery Austin, Austin, TX


Year-end Fundraising Tools. Finish strong with these resources

A collection of our best year end fundraising tools for you to knock it out of the park this month.


RESEARCH: Social Donor Study: Understanding Motivators & Giving Behaviors

We surveyed 1,056 Social Donors. The results are essential reading for any organization!


Video: Our partners in their own words. Click to view

You don't have to take our word for it, check out what our partners are saying about OneCause.

Contact Us

We’re here to help and will get back to you asap.