Support & Services
When you partner with OneCause, you gain the support of 450+ fundraising professionals.
Why select OneCause Bonterra Services?
- Our teams provide expert knowledge so that you can focus on your supporters.
- We have the experience collaborating with nonprofits on thousands of successful fundraising events.
- We are certified on the OneCause Platform and know how to optimize it for the best fundraising results.
Onsite and Virtual
Event Teams
In need of extra assistance on event day? Our teams provide unparalleled service to ensure a seamless event.
- Coordinate the OneCause Run of Show for your event
- Train staff on how to use technology
- Assist with last minute event changes
- Answer guest and staff questions
- Provide instant updates on fundraising proceeds
- Monitor all technical systems
Consulting & Onboarding
Looking for some guidance on how to raise more with OneCause? Your Implementation Consultant will ensure you get the most out of your software and have a seamless plan for your event day.
Note: Implementation Consulting is required when purchasing OneCause Onsite Event Staff.
- The consultant will guide you along the fundraising event journey to assist with achieving your outcomes
- Project Onboarding Call – review initial software event including login and payments setup, gather discovery details, share helpful resources to use throughout the journey
- Fundraising strategy and communication plans
- Event Site Support Call – up to four meetings with your consultant to guide you through account configuration, auction setup, and platform functionality, ensuring your team is ready for a successful auction
- Other meetings (as needed depending on software configuration)
- Ticket and Sponsorship Setup – review Ticket and Sponsorship details, including import options
- Finalize Run of Show (only applicable if purchasing additional onsite staffing) – final event readiness checklist and final quality assurance check
- Post-Event Close Out Call – review results, reconciliation, and next steps to leverage your software in additional capabilities included with your subscription
OneCause Support has been fantastic. They are so fast in answering questions and always get right to the point of what I'm needing.
Professional Services
Searching for an online experience to WOW your audience? Our Professional Services team is here to help enhance your fundraising.
- Create truly unique event websites
- Develop dynamic Scoreboards
- Set up customized URLs
- Generate additional custom reports
Customer Support
Need help? With our friendly live support team and consultants, there’s no question too large or small.
- Receive guidance on using our intuitive software
- Call, chat or email with live support, M-F
- Ask day-to-day product questions
- Easy access to knowledgebase, tutorials, and FAQs
- Take advantage of OneCause University and Collaborative Learning Sessions