OneCause Wins Gold Stevie® Award for Contact Center of the Year
March 11, 2020 — INDIANAPOLIS – For the third consecutive year, OneCause, a leader in online and event fundraising software, was recognized for its achievements in Customer Service and Support at the 14th annual Stevie Awards for Sales & Customer Service. OneCause was presented with a Gold Stevie® Award for Contact Center of the Year (Up to 100 Seats) – Technology Industries and a Silver Stevie® Award for Front-Line Customer Service team of the Year – Technology Industries.
“We’re honored the efforts of our passionate Customer Service and Support team have again been recognized by the Stevie Awards,” said Steve Johns, chief executive officer for OneCause. “Our team goes above and beyond to provide world-class service from the first welcome call, through campaign planning, and beyond the final fundraising results. Our industry-leading software combined with award-winning service is what truly defines the OneCause customer experience.”
More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Stevie Award judges praised OneCause for its customer-centric approach, with one judge adding, “Very impressive and tactical ways to deploy innovative solutions that made an impact on a well-deserving and underserved industry.”
“We’ve made significant investments this past year to launch a new Help Center and Community Portal, cloud-based voice system, and education hub, OneCause University, to improve the customer experience and enable them to be more successful fundraisers,” said James Rischar, senior vice president of service and support for OneCause. “Our customers are feeling more prepared leading up to their fundraising events and campaigns, resulting in fewer support cases and a 64 percent increase in proceeds raised this past year.”
The awards were presented to honorees during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.
About OneCause®
OneCause creates user-friendly fundraising software that helps nonprofits engage donors, raise more money and save valuable time and resources. Our full suite of cloud-based fundraising solutions has powered 6,000 organizations, well over 20,000 fundraising events, and helped nonprofits raise more than $2 billion. OneCause has been recognized on the Inc. 500 list of Fastest Growing Companies, is a TechPoint MIRA award winner for Mobile Technology Excellence & Innovation and is a seven-time Stevie® Award winner for excellence and innovation in Customer Service.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.