At the very heart of OneCause is a commitment to customer experience, and at the heart of the OneCause customer experience is customer education. Customer Education Specialists, Brandon Celentano and Stacy Engstrom, chart the customer journey and A+ customer education programming – right here at OneCause.
SHOW NOTES:
February 9, 2023 – Episode # 74
The OneCause Customer Experience
OneCause is driving the future of fundraising with easy-to-use digital fundraising solutions that help nonprofits improve the giving experience and raise more money. But innovative software alone is not enough for nonprofits. Great software also requires outstanding customer service.
Here at OneCause, customer service means consistently meeting customers’ expectations and delivering exceptional experiences. Listening to our customers and taking the time needed to understand their unique needs are a both a commitment and priority.
Customer expectations are constantly evolving. Today, customers want to connect with their partners on familiar channels. They expect empathy, easy paths to support, quick response times, personalized experiences. and support teams that anticipate their needs. Customer education is a significant component to delivering customer satisfaction. It helps customers get the most out of their technology investment.
Customer Education Specialists, Brandon Celentano and Stacy Engstrom, discuss the OneCause Customer Education Program and outline the many resources, tools, and content available to OneCause customers. Brandon and Stacy chat excitedly about the growth and adoption of customer education at OneCause.In this episode,
Brandon and Stacy highlight some of the programs available through OneCause Customer Education:
- Weekly live webinars & workshops
- On-demand content
- Self-guided courses on-demand
- Help center articles
- 1:1 training sessions
- Open office hours
Connect with Brandon or Stacy on Linked In: Brandon Celantano Stacy Engstrom
Related Reading
OneCause Wins Best Small Contact Center in 2022 ICMI Global Contact Center Awards
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