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Frequently Asked Questions

Who is OneCause?

Great question! OneCause is a fundraising software company. Our mission is to help nonprofits feed the hungry, fight cancer, promote the arts, educate young people, find cures and anything in between.

We are committed to developing easy-to-use technology to enable organizations to acquire new donors, amplify their message, and raise more funds.

How long has OneCause been in business?

Our roots trace back to 2007. Over the last 10 years, we’ve supported 13,000 fundraisers, helped causes raise more than $1B and connect with 1M donors annually.

We continue to be driven by a single mission: provide easy-to-use and comprehensive fundraising software so nonprofits can focus on what matters, their missions.

What separates OneCause from the rest?

We don’t like to brag, but since you asked… here are the top five factors that separate OneCause from the rest:

  1. Expertise:  As the first mobile bidding provider, we can share expertise from over 13,000 events, to position your fundraising for success.
  2. OneCause Teams & Support:  Our industry leading Client Success, Consulting and Support teams are ready to help. We partner with you to share best practices, tips and fundraising insights to help you reach your goals.
  3. Reporting & Analytics:  More than 125 easy-to-understand reports – give you instant access to the data you need. Analyze your fundraising results in just a few clicks.
  4. CRM/Donor Database Integration:  We integrate with several of the leading nonprofit CRM donor databases. This allows you to seamlessly move data from your donor database to OneCause, saving time and resources.
  5. Software:  Our intuitive software streamlines fundraising year-round. OneCause software is designed not only to support your key fundraising event, but can be used with multiple fundraisers throughout the year.
What are OneCause’s core solutions?

OneCause fundraising software includes:

  • Event & Auction Software
  • BidPal Mobile Bidding ®
  • Text2Give® mobile donations
  • SmartPay® Anywhere Payment Processing
  • Ticketing
  • Auction websites
  • Donation websites
  • Online Fundraising
  • Registration and checkout software
  • Seating and table management
  • Donor and supporter management

Plus, much more. Schedule a free demo today to learn all that a partnership with OneCause can do for you.

How many events has OneCause done?

OneCause technology has been used at 13,000+ events by more than 1 million donors annually, raising over $1 billion!

We pride ourselves on providing top-notch support to our customers and their causes. As the first mobile bidding provider, we have gleaned knowledge and experience from thousands of events that we can use to help you reach your goals.

What if a guest does not have their smartphone at my event?

No problem.  Seriously!  If a guest doesn’t have a smartphone they can place a bid via a laptop computer or tablet computer (iPad or similar device). These devices can easily be rented via OneCause or bring your own. We’ll be happy to help them connect to your auction.

Can guests bid in advance of the event?

Absolutely. We encourage it! Guests can bid in advance of your event online via your online Giving Center website. All bids made in the online auction, including “max bids,” will automatically carry over to your event.

What if some of my most important donors are not able to attend?

Life sometimes gets in the way of important events, but with OneCause your donors can stay connected to your fundraising even if they are not onsite. By utilizing their smartphone or computer, guests can bid remotely. They’ll even be able to checkout remotely, providing you the opportunity to easily close out your fundraising.

How much does it cost to bring OneCause to my event?

We have several affordable packages that can be customized to meet your nonprofit organization’s needs. We know you’re looking for a number to bring back to your team, simply request a quote and one of our team members will be more than happy to pull together a package that meets your needs.

Do you have to download an app?

Our mobile app, while not required to participate in your mobile auction, provides guests the best bidding experience and allows you to engage with your guests beyond the ballroom. The app allows guests to save their receipts from OneCause events and lets organizations send text and push messaging.

How long do I have access to my data?

All OneCause clients who have an active annual subscription to our fundraising software have access to all of their previous and current data. It’s that simple.

If your OneCause annual subscription has expired, don’t worry. We’ll be able to provide you access to your previous data and get you up and running once you renew with OneCause.  Contact us.

Is the software easy to use?

Incredibly easy. Here’s the thing. When we developed our fundraising software years ago, we heard stories of software that required downloading, was complex to understand, or was cobbled together by the acquisition of several different companies.

We built an intuitive web-based software product from the ground up. While you probably won’t need it, our software includes built-in guided tours, a robust online knowledge base filled with tutorial videos and is backed by our state-of-the-art LIVE support team.

How much does Text2Give® cost?

Pricing for Text2Give® starts as low as $495 for a 12-months subscription. See onecause.com/text2give-pricing for detailed plans.

What are the software subscription terms?

Each Mobile Bidding package and Text2Give® plan is a 12-month subscription, which allows organizations using OneCause software to fundraise year round.

With 24/7/365 access to the software and permanent storage of previous event files, you’ll never lose control of your pre-event and historical data.

When are funds deposited in our Organization’s bank account?

Donations are deposited in as little as 2 days. 

What happens if you exceed your Text2Give® messages?

This is great news – it means that donations are flying in! If you exceed the number of messages in your Text2Give® package (10,000 to start), we’ll automatically add 10,000 messages and bill $200 to the method of payment we have on file.

Does Text2Give® validate the credit card?

Yes, the software validates and charges the card in real-time.

Is my Text2Give® keyword available?

Keywords are reserved on a first come, first served basis. Your first choice may not be available, but we are confident we can find a creative option that meets your needs.

Who manages the set-up of Text2Give®?

Sit back and relax, we got this! You will provide our team with some basic information on your Text2Give® campaign via an easy online form and we will take it from there. 

How long will it take for my Text2Give® campaign to be launched?

Text2Give® campaigns are typically up and running within 2-3 days!

Will my donors receive Text2Give® receipts?

Absolutely, donors have the option of receiving an email receipt, which will include the organization’s Tax ID.

Can Text2Give® donor information be imported into my CRM?

Yes! You will receive detailed donor reports in .CSV format that can be imported into your CRM

How many options are there for Text2Give® donation buttons?

You can include up to 10 Text2Give® donation buttons, plus users can enter any donation amount they choose.

Can donors cover Text2Give® credit card processing fees in their donation?

Yes. During the Text2Give® donation process, the donor can select “I want to cover the credit card fee for my donation”, and the additional fees will be included.

Can donors make a Text2Give® donation via desktop or laptop?

Yes. They can access the same Text2Give® site on their desktop or laptop.

Can donors share their Text2Give® donation via social media?

Yes! The Text2Give® Thank You Page can be customized to include links to Facebook and Twitter!  

What type of campaigns and events work well for Text2Give®?

The list of possible uses for Text2Give® is endless! Here are a few examples:

  • Giving/Awareness Days
  • Walks, Races
  • Festivals
  • Concerts
  • Sporting Events
  • Relief Efforts
  • Social Media
  • Museums
  • Zoos
  • Capital Campaigns
  • Church Services, Outings
  • Alumni Reunions
Do I have to show a Text2Give® donation goal?

No. You can either show a donation goal thermometer or you can replace the thermometer with a powerful image that galvanizes your supporters.

Do I have to show the total Text2Give® amount raised?

No. Although we do find it helpful for donors to see progress and the reward of knowing they are part of something bigger, showing the amount raised is not required.

Can I receive a email notification when a Text2Give® donation is made?

You will have access to 3 real-time reports and a live scoreboard to help track your progress – email notifications are coming soon.

How do I access my Text2Give® donation reports?

Once your Text2Give® campaign is up and running, you will receive links via email to access 3 real-time reports:

  • Supporters (CSV) – information on anyone who texts your keyword into the shortcode
  • Payment History (CSV)
  • Payment History (PDF)
Can I include an “Other” Text2Give® donation button?

Including an “other” amount button is built into Text2Give by default. Donors can enter any amount they choose in the “other” donation amount field. This provides you with 10 total donation amount options, plus the ability for people to enter an “other” amount if they choose.

Featured eBook

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Everything needed to plan your next auction, including tips to make your event stand out.

Conference

Raise Event Fundraising Conference. September 24-25, 2018. Chicago, IL

Don't miss the 2nd Annual Event Fundraising Conference.  Come for the learning, stay for the fun!

Webinar

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Explore how social fundraising can amplify your cause and ignite a movement.

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